GUEST SERVICES TRAINING MANUAL
Shift Duties. If your front desk staff is disorganized you can list shift duties in your front desk manual, and post them next to the front desk computer(s).
FRONT OFFICE RECEPTION POSITION DESCRIPTION. accordance with all procedures in the Quest Franchise Operations Manual and the Quest Way. PRIMARY DUTIES Front Office.
02/12/13 GUEST SERVICES TRAINING MANUAL GROUND RULES Remember to always smile and treat guests with respect. Greet every guest as they pass the front desk.
DESK RECEPTIONIST MANUAL TABLE OF CONTENTS Page I. Attitude and Appearance 2 II. Confidentiality Statement 2.
GUEST SERVICES TRAINING MANUAL GROUND RULES Remember to always smile and treat guests with respect. Greet every guest as they pass the front desk. We strive to provide outstanding customer service to everyone that we come in contact. Please be on time. Tardiness puts stress on your co-workers, so please be considerate of each other. All changes to scheduled shifts must be approved by the GM prior to switching. Everyone must wear proper uniforms and nametags.
Front Office Training Manual Holiday Inn / Holiday Inn Express Brands This guide was developed as an instructional tool for the Front Office Manager and operational.